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KNOW YOUR RIGHTS AS AN AIRLINE PASSENGER
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As an airline passenger, you are entitled to courteous, respectful and
non-stigmatizing treatment by airline and security personnel.
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You have the right to complain about treatment that you believe is
discriminatory.
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If you believe you have been treated in a discriminatory manner, immediately:
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1) Ask to speak to a supervisor.
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2) Ask if you have been singled out because of your looks, dress, race,
ethnicity, faith, or national origin.
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3) Ask for the names and ID numbers of all persons involved in the incident.
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4) Ask witnesses to give you their names and contact information.
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5) Write down a statement of facts immediately after the incident. Be sure
to include the flight number, the flight date, and the name of the airline.
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6) Contact CAIR to file a report. If you are leaving the country, leave a
detailed message, with the information above, at 202-488-8787. You may also
file on-line at
www.cair-net.org.
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FROM CAIR'S "KNOW YOUR RIGHTS POCKET GUIDE"
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To order a free pocket guide, contact publications@cair-net.org or call
202-488-8787 and ask for the Publications Department.
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