CAREER PROFILE:

Project Manager with over 25 years of experience delivering IT based business solutions to clients in both the public and private sectors. Majority of work done in startup, disaster recover, or re-engineering situations. Additional expertise in business process management, document workflow, and workflow enabled electronic forms. Utilizes strong managerial, organizational, and analytical skills to perform requirements analysis, systems prototyping, systems development, and systems integration to successfully meet and exceed project goals.

AREAS OF EXPERTISE

Systems Integration, Start up Management, LAN Management, Systems Re-engineering, Application Implementation, Business Process Management, Document Workflow, Electronic Forms, Change Management, Consultation & Negotiation, Committee Management, Application Development & Management, Business Systems Life Cycle Management, Contract, Management, Team Management

SELECTED ACCOMPLISHMENTS

- Implementing Lotus Messaging and Lotus Notes in KFSHRC.  

- Implemented Document Imaging in four Departments of KFSHRC

- Integrated Lotus Notes, JetForm and Word Perfect for the introduction of Electronic forms with Workflow and Electronic Signature across Industry Canada.

- Managed Lotus Notes application development projects including Web integration, document management and workflow processing across Industry Canada.

- Managed the rollout of Lotus Notes R3 and R4.1 across Industry Canada.  Managed all Informatics Services for an independent Board.

- Negotiated Memoranda of Understanding for the provision of LAN services.

- Managed multiple LANs across Industry Canada sectors and regions.

- Developed LAN standards and procedures. Developed an Electronic Information Management strategy. Authored strategic direction papers on Informatics issues.  Managed a Business Review Committee.

ADDITIONAL INFORMATION

Training experience in: tennis, motorcycle safety, computer literacy, hardware & software, problem analysis, and system design.

Interests include stone and wood sculpturing, silversmithing, trekking, tennis, fitness, chess, music, reading, travel.

HARDWARE AND SOFTWARE

Windows '95/NT environments, MS Office 97, WordPerfect Suite, Lotus Smart Suite, Lotus Notes, MS Project, JetForm Suite, SAS, HelpDesk sw.

LAN Operating systems - Novell V3/V4. Mainframe environment - IBM ES9000.

EDUCATION

Bachelor of Science, Geology, Carleton University, 1970

PROFESSIONAL TRAINING

Consultation Skills, Problem Analysis & Decision Making, Ben Graham Workflow Process Course, JetForm Programming and Forms Design, Lotus Notes - AVM, MS Front Page 97, Lotus Notes - Application Development R4 and R4, Capacity Planning, Systems Design and Analysis, Management of Government Information Holdings Policy, Operations analysis, CPM, PERT, WordPerfect XX, ATS, TSO, Roscoe/RPF, CASPER, PL1.

EMPLOYMENT EXPERIENCE

June 1998 - Present

Senior Programmer Analyst, King Faisal Specialist Hospital & Research Centre, Riyadh, Saudi Arabia

- Plan and implement Document Imaging for four Departments.

- Plan and implement Lotus Notes Messaging and Lotus Notes.

- Plan for the introduction of Office Automation throughout the hospital.

- Develop and review contract proposals.

- Provide expertise and advice on IT issues.

November 1996 - May 1998

Electronic Forms Project Manager, Office of the Chief Information Officer (CIO),  Industry Canada (IC), Ottawa.

- Managed the integration of Lotus Notes, JetForm Electronic Forms and Word Perfect to create an integrated electronic forms package running internally and on the Web serving 5000 staff and 930,000 external clients;

- Developed forms with electronic signatures and workflow components;

- Developed, implemented, and troubleshot JetForm software installation instructions for both English and French versions of the software;

- Developed and implemented a forms updating process across 140 LANs;

- Developed a forms menu system in Lotus Notes;

- Resolved forms access problems;

- Trained forms staff in electronic forms integration;

- Developed databases in Notes and Access;

- Managed client relationships and expectations; and

- Wrote contracts and managed contracted resources.

June 1995 - October 1996

Lotus Notes Project Manager, Office of the Chief Information Officer, Industry Canada, Ottawa.

- Managed the development of Lotus Notes applications, including document management and workflow capabilities as required;

- Developed and implemented a migration plan from Lotus Notes R3.34 to R4;

- Developed an implementation strategy and implemented Lotus Notes R3.3 onto the desktop of all IC employees, including the development of standards, training, and support;

- Developed Lotus Notes Application Development standards;

- Develop databases in Notes, Approach and Access;

- Advised clients on developing applications in Lotus Notes; and wrote contracts and managed contracted resources.

March 1994 - June 1995

Regional Coordinator, LAN Administration (LA), Information Technology Branch (ITB), Industry Canada, Ottawa.

- Acted as Executive Assistant to LAN Administration Manager

- Prepared annual $5,000,000.00 budget,

- Functional management of a staff of 80,

- Prepared Strategic, Tactical, and Operational plans,

- Prepared reports and presentations,

- Arranged meetings, prepared minutes, followed up on action items,

- Resolved daily operational problems and crises;

- Acting Manager, LAN Administration for 2.5 months

- Managed a staff of 80,

- Managed a $5,000,000 budget,

- Implemented prepared plans, modified plans,

- Chaired meetings,

- Managed daily operational activities;

- Managed, two Industry Canada Sectors consisting of 13 LAN support staff, who support four LANs, 500 users, and managed a $ 1,000,000 budget;

- Ensured the interoperability of all LAN based applications;

- Managed client relationships and expectations;

- Participated in the development of the Office Automation and LAN Administration(OA/LAN) infrastructure for the integrated Department;

- Provided functional guidance and coordination of the OA/LAN activities of the six regions of Industry Canada; and

- Developed and renegotiated, annually, the OA/LAN Service Agreements.

July 1992 - February 1994

Head, Information Management Section, Finance and Administration Branch Revenue Canada.

- Developed the Information Management strategy for the management of electronic documents throughout the Department;

- Managed the pilot installation of the RIMS electronic records management system;

- Participated in records management systems development; and

- Managed a staff of four.

April 1992 - July 1992

Project Coordinator, Sectoral and Regional Services Division, Information Management Branch, Industry Canada, Hull.

- Co-managed the Business Case Review process for the allocation of funds to all Industry Canada Informatics projects;

- Coauthored the Information Management Plan for Industry Canada; and

- Performed systems requirements analysis for clients.

May 1989 - March 1992

Manager, Informatics and Data Services, Patented Medicine Prices Review Board, Ottawa.

- Managed the delivery of all Informatics services for the Board during its start-up, transition and equilibrium phases, including the LAN, its hardware & software, the SAS based business application, a staff of eight persons and a $250,000 budget;

- Designed and programmed, over three years, the SAS based application system used by the Board to record and analyse drug prices, provide forecasted price limits, issue letters of compliance, and evaluate new drugs;

- Participated in operational projects, planning and strategy activities; and

- Procured all hardware and software.

May 1985 to Sept. 1987

Strategic and Business Planner, Information Support Services Division, Electronic Data Systems (EDS), General Motors Account, Michigan.

- Managed the operations of the Business Review Committee

- Assisted the committee Chairman,

- Prepared agendas, minutes, documents, reports, action items,

- Tracked all actions items to completion,

- Resolved issues and problems;

- Provided senior management with strategic documents on: Executive automation, electronic mail systems, PC selection criteria, networking of PC's, office automation strategies, application platforms, and worldwide document messaging systems; and

- Developed an Information Centre Costing and Support Model in Lotus 1-2-3.

Oct. 1981 to Feb. 1985

Operations Analyst, Blue Cross and Blue Shield of Oregon, Portland Oregon

- Performed backup and job recovery services for the mainframe batch production system

- Revised and reviewed job recovery procedures;

- Tested new job recovery procedures; and

- Developed other programs for internal use.

Oct. 1978 to May 1981

Data Base Coordinator, Statistics Canada, Industry Product Division, Ottawa.

- Re-engineered the data processing systems and data retrieval programs for the PIOUS data base reducing job turnaround time by 50% and reducing the error rate by 30%; and developed a disaster recovery plan.

Oct. 1973 to Sept. 1978

Head, Data Retrieval Unit, Statistics Canada, Income and Expenditure Division, Ottawa.

- Redesigned all the programs using modular programming techniques to create the annual statistical reports, reducing the cycle time from one year to three months;

- Redesigned all the programs using modular programming techniques to create the biennial statistical reports, reducing the cycle time from two years to three months; and

- Established programming, documentation, testing, and scheduling standards for all publications.

Garfield McFadyen E-mail: garfieldmcfadyen@hotmail.com